StoresOnLine has sold services and e-commerce sites on a non-refundable basis because they defined their product as a "business-to-business" service. However, many states have re-defined the area of law that distinguishes consumer transactions, from business to business transactions.
On August 6, 2009 the Washington State Attorney General's Office announced an agreement with StoresOnline that provides refunds for Washington customers. The agreement does not include an admission of guilt or finding of wrongdoing, but requires StoresOnline and its parent company Imergent, Inc. to pay up to $75,000 in restitution to customers in Washington, as well as $25,000 in civil penalties and $75,000 in attorneys' fees and costs. The companies also agreed to restrictions that prohibit them from engaging in deceptive business practices in the future.
...and I just came back from their seminar. I liked what the presenter said, and signed up for the one-day training. Maybe that's an oops...but I wasn't going to sign up for the Pro service, not at my income. There are disclaimers on their presentation that say the examples given are not typical, and that the results of your Internet business are what you do in marketing and promotion, not guaranteed. If you are considering going with these people, do read up, not only here on the BBB report, but also on the AAA report [BBB provides a link there], and also read current reviews to see what people are saying about them. I have decided to get a refund on my payment of $48 for the one-day training, and I will blog if I have trouble getting my money back.